These are the Terms and Conditions for using the Frankincense & Herbs website and products. If you encounter any issues with our website or our products, do not hesitate to let us know. We will work promptly to come to a fair solution. Our community is important to us, and we appreciate your business.
Returns & Exchanges
To ensure the safety of our customers, we cannot accept returns of opened products. We will not process a return or exchange of any product once a safety seal has been broken. Exchanges will only be allowed if the product is unopened with the safety seal intact, no exceptions. You will be responsible for the cost of shipping the product to Frankincense & Herbs.
Refunds will only be issued in the event that products are broken, damaged or where Frankincense & Herbs deems appropriate.
Frankincense & Herbs ships products via USPS Priority Mail unless you request another shipping method. This allows our handmade items to arrive quickly and with tracking information.
Unless otherwise noted, the media found on www.frankandherbs.com belongs to Frankincense & Herbs. If you would like to use any of the media found here (print or visual), please do so responsibly and respectfully. Please credit us or link back to us in your usage, “sharing is caring.” Media is not to be used for the resale of Frankincense & Herbs products, nor is it to be used to promote any entity that is not Frankincense & Herbs. If you are unsure about how to use or credit our media, please contact us at firstname.lastname@example.org.
Please be advised that the information found on the Frankincense & Herbs website has not been evaluated by the Food and Drug Administration (FDA). The products are not intended to treat, cure, prevent or diagnose any disease. The efficacy of our products has not been confirmed by FDA approved research. Consult a medical physician if you are pregnant, nursing, if you are taking any medication, if you are concerned about allergic reactions or have any medical conditions.